Aussie Broadband has come out on top in an internet customer satisfaction survey run by WhistleOut. 48% of Aussie Broadband internet customers surveyed would "strongly recommend" the NBN provider to a friend or family member.
TPG was a hair behind, with 46% of customers giving it a strong recommendation. Telstra and Vodafone took equal third with a 30% score. Telstra's budget brand Belong had the lowest recommendation score, with just 18%.
Here's how the full results line stack up:
| NBN provider | Percentage of customers that would "strongly recommend" the provider |
|---|---|
| Aussie Broadband | 48 |
| TPG | 46 |
| Origin | 33 |
| Superloop | 33 |
| Telstra | 30 |
| Vodafone | 30 |
| Dodo | 28 |
| iiNet | 26 |
| Optus | 26 |
| Belong | 18 |
| iPrimus | 15 |
In addition, the WhistleOut customer satisfaction survey polled Australians on overall satisfaction with their provider, and how they feel about speed, reliability, price, and customer service.
Telstra ranked best for overall satisfaction with a score of 4.32/5. Dodo customers were most satisfied with internet speeds, with a score of 4.16/5. Aussie Broadband had the highest ranking for reliability, scoring 4.1/5. Dodo customers were also most satisfied with what they're paying for their plans, giving an average of 3.72/5. And lastly, Aussie Broadband had the highest score for customer service, with 4.12/5.
Here are the full results:
| Provider | Overall rating | Speed | Reliability | Price | Customer service |
|---|---|---|---|---|---|
| Telstra | 4.32 | 4.08 | 4.08 | 3.46 | 3.55 |
| Optus | 4.1 | 3.96 | 4.04 | 3.54 | 3.08 |
| Vodafone | 4.03 | 3.94 | 3.88 | 3.64 | 3.5 |
| TPG | 4.16 | 3.82 | 3.86 | 3.66 | 3.58 |
| iiNet | 4.16 | 4 | 4.04 | 3.4 | 4 |
| Aussie Broadband | 4.24 | 4.08 | 4.1 | 3.52 | 4.12 |
| Belong | 4.14 | 3.78 | 3.94 | 3.26 | 2.9 |
| Dodo | 4.28 | 4.16 | 4.06 | 3.72 | 3.79 |
| iPrimus | 3.96 | 3.8 | 3.88 | 3.34 | 3.38 |
| Origin | 4.28 | 4.16 | 4.1 | 3.58 | 3.93 |
| Superloop | 4.3 | 4.3 | 4.22 | 3.9 | 3.93 |
Scores are out of five. Overall rating is not an average of individual components.
And here's a selection of NBN 100 plans from the providers featured in this data:
WhistleOut has progressively been surveying Australian internet users on customer satisfaction since November last year. Results aren't published until we've surveyed at least 50 customers of a given telco. The results include customers on NBN plans, 4G internet plans, and 5G internet plans.
These are the most popular NBN 50 plans with WhistleOut users this week:
Alex Choros
Thousands of internet plans unpacked. All the facts. No surprises.
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