Telstra users reporting network outage

Alex Choros - Managing Editor + Group Telco Editor

Last updated 08 July 2026

Telstra network customers across the country reported issues with the telco's network this morning, leaving them unable to access data or make phone calls. WiFi calling also appeared to be impacted.

The telco says it has made progress resolving the issue. In a statement, a Telstra spokesperson said that "around 90 per cent of calls and data now flowing successfully across the network".

"Our teams are working as quickly as possible to restore remaining services and get all customers back online. We know how much our customers rely on our network and understand just how much of a disruption this is to your day. For that we’re so sorry".

According to Down Detector, issues started at 5am, hitting a peak at around 6.30am.

The outage is impacting customers on Telstra itself, as well as Telstra-powered providers like Boost Mobile, Belong, Everyday Mobile, Tangerine, and ALDI Mobile. Other Telstra network providers include Superloop, Exetel, More, EZEE Mobile, and Spacetalk.

One WhistleOut staff member with a Telstra plan has been experiencing intermittent connectivity. They're able to access mobile data, but it can drop out entirely. Other team members with Telstra network plans have had their phones on SOS only.

Telstra customers looking for a stopgap connectivity solution with an eSIM-compatible device could sign up for a prepaid plan from an Optus network or Vodafone network provider with eSIM. Here are some prepaid plans from providers that offer eSIM:

#1	amaysim	amaysim UNLIMITED 15GB Plan 15GB data at download speeds up to 150Mbps Optus 5G in selected areas with 5G devices ex. NT Deal: Save $19 for first renewal when you sign up b 11.12.26. New online services only. $11.00 Starter Pack 28 Day Expiry Go to Site	$11.00 Starter Pack 28 Day Expiry	Go to Site
#2	Optus	Optus Optus Prepaid $44 SIM 110GB data Optus 5G in selected areas (exc NT) with a 5G device Deal: $13 SIM deal - 1st 28 days only. Make the smart move to Optus. New services and online only. Ends 6/12/26. Terms apply. $13.00 Starter Pack 28 Day Expiry Go to Site	$13.00 Starter Pack 28 Day Expiry	Go to Site
#3	Vodafone	Vodafone $13 Prepaid Plus Recharge 5GB data Vodafone 5G Network in selected areas with 5G devices Deal: Get 1GB extra data on every Automatic Recharge when you opt-in to Automatic Recharge $13.00 Per 7 Day Renewal Link not supplied	$13.00 Per 7 Day Renewal	Link not supplied
#4	Lyca Mobile Editor's Pick	Lyca Mobile Editor's Pick Unlimited Plan S 50GB data at download speeds up to 100Mbps Vodafone 5G Network in selected areas with 5G devices Deal: $15 for first 6 renewals when you activate this plan. Offer ends 31.12.26. T&Cs apply $15.00 Per 28 Day Renewal Link not supplied	$15.00 Per 28 Day Renewal	Link not supplied
#5	iiNet	iiNet 30GB Small Plan 30GB data at download speeds up to 150Mbps Vodafone 5G Network in selected areas with 5G devices Deal: 50% off - $15/mth for first 6 months, then $30/mth ongoing. Available until withdrawn. T&Cs apply. $15.00 Per 1 Month Renewal Link not supplied	$15.00 Per 1 Month Renewal	Link not supplied
#6	TPG	TPG 30GB Small Plan 30GB data at download speeds up to 150Mbps Vodafone 5G Network in selected areas with 5G devices Deal: 50% off - $15/mth for first 6 months, then $30/mth ongoing. Available until withdrawn. T&Cs apply. $15.00 Per 1 Month Renewal Link not supplied	$15.00 Per 1 Month Renewal	Link not supplied
#7	felix mobile	felix mobile felix Unlimited Mobile Plan Unlimited data at download speeds up to 40Mbps On the Vodafone 5G/4G Mobile Network Deal: $20/mth for first 6 mths. Reverts to $40/month. Use promo code UNL40. Ends 30.11.26. T&Cs apply $20.00 Per 1 Month Renewal Go to Site	$20.00 Per 1 Month Renewal	Go to Site
#8	Kogan Mobile	Kogan Mobile Small Monthly Plan 25GB data On the Vodafone 4G Mobile Network $23.00 Per 30 Day Renewal Go to Site	$23.00 Per 30 Day Renewal	Go to Site
#9	Yomojo	Yomojo Starter 29GB Plan 29GB data at download speeds up to 150Mbps On the Optus 4G Plus Mobile Network $24.90 Per 30 Day Renewal Link not supplied	$24.90 Per 30 Day Renewal	Link not supplied
#10	Lebara Mobile	Lebara Mobile $25 SIM Plan 25GB data at download speeds up to 150Mbps Vodafone 5G Network in selected areas with 5G devices Deal: Get the $25 SIM for $9 online until 03.12.26. T&Cs apply $25.00 Per 28 Day Renewal Link not supplied	$25.00 Per 28 Day Renewal	Link not supplied

Optus, Vodafone, and amaysim all have plans with a seven-day expiry.

eSIM - an electronic SIM or embedded SIM - is a rewritable SIM card that’s built into a cellular device like a smartphone or smartwatch. Unlike a physical SIM, there's no need to pop open a slot or pry off a case to put it in; an eSIM never leaves your phone. Instead, a customer downloads a "software SIM" from their provider of choice.

Phones with eSIM support are effectively dual SIM, so customers can add a second "digital" SIM card without swapping out their primary physical SIM.

Today's Telstra outage follows a Vodafone outage in the middle of June. Vodafone's outage was nationwide, but lasted just a few hours.

This story is developing...

Alex Choros

Managing Editor + Group Telco Editor | X | Instagram | Threads | LinkedIn

Alex Choros is the Managing Editor of WhistleOut Australia and an award-winning journalist. He's been writing about consumer technology for over a decade and is an expert on the Australian telco sector, to the point where he knows far too many phone and internet plans by heart. In addition to leading the WhistleOut editorial team, Alex is responsible for ruining the office Sonos with his troubled taste in music.

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