Aussie Broadband’s mobile broadband service is a SIM only month-to-month service, for use in Australia, and uses the Optus 5G and 4G Mobile network. The 5G rollout is ongoing and is not available in all areas, please see the coverage map to see if it is available in your area. Where 5G is not available, 4G is available with a 4G footprint coverage of 98% and 4G coverage footprint of 98.5%.
To use this service, you’ll need to bring your own compatible modem, tablet or mobile broadband device which supports 3.4GHz, and/ or 5G 26MHz bands.
Data sharing is available with people on the same Aussie Broadband account. All people sharing data must be Aussie Broadband customers with Aussie Broadband SIMS. The data sharing feature is enabled by default, is automatic, and can't be toggled.
Data top-ups (not for international roaming) are available via the MyAussie portal at: $10 for 1GB, $15 for 5GB & $20 for 20GB and expire at the end of your plan month.
You can check your usage via the MyAussie portal, which is also available as a free app via Apple or Android. You will also receive notifications by SMS to your device when you hit 50%, 80% and 100% usage.
| Description | Upfront | Monthly | |
|---|---|---|---|
| Plan | Aussie Broadband Regular Data Only 5G SIM | - | $30.00 |
| Modem | BYO Modem: $0 upfront | - | - |
| Total | - | $30.00 | |
| Min. total cost $30 for first month | |||
Aussie Broadband wins the Internet Customer Satisfaction - Customer Service award for the second year running. Aussie Broadband has a strong reputation for customer service, which has been reinforced with this repeat win, scoring an improved 4.19 out of 5 - up from 4.1 out of 5 last year.
Aussie Broadband recorded the highest customer satisfaction score for any of this year's category, winning the Internet Customer Satisfaction - Reliability award with a score of 4.48 out of 5.
Aussie Broadband wins the Internet Customer Satisfaction - Customer Service award, preventing a Superloop whitewash. Aussie Broadband has a strong reputation for customer service, which has been reinforced with this win, scoring 4.1 out of 5.
Aussie Broadband has grown from a promising upstart to the nation's fourth-biggest internet provider. This is largely thanks to a combination of consistently high evening speeds and excellent local support.
The telco says its customers rarely encounter congestion - even during peak times - and to prove it, publishes bandwidth graphs that show how much capacity it has purchased on the network versus how much capacity its customers are using.
Aussie Broadband is currently one of the only major telco to provide this much transparency around its NBN performance.
Here's a quick look at Aussie Broadband's most popular NBN plans:
Aussie Broadband sells NBN plans on all of the NBN speed tiers: NBN 12, NBN 25, NBN 50, NBN 100/20, NBN 100/40, NBN 250, and NBN 1000. In addition, Aussie Broadband also has an NBN 75 plan, which could be a good middle-ground for those who need more than an NBN 50 connection, but don't want to spend the money on NBN 100.
Check out how Aussie Broadband compares to other NBN providers for speed here.
Aussie Broadband has a few different things you can bundle onto your NBN plan.
You can add Fetch to any Aussie Broadband plan. You can choose between a Fetch Mini or a Fetch Mighty Box, depending on your budget and what you're hoping to get from the service. Fetch Mini lets you pause and rewind live TV, while Mighty also lets you record up to six shows at a time and is kitted out with a massive 1TB hard drive. A Fetch Mni will set you back $10 per month, while a Fetch Mighty goes for $15 per month.
You can then add Fetch TV's core channel packs for $6 per month each, or get all four for $20 per month.
Read next: Fetch TV: Everything You Need to Know
Aussie Broadband also sells mobile plans, powered by the Optus network. If you're looking to save money, it has a few pre-made bundle plans you can pick from. These are as follows:
| NBN plan | Bundled SIM | Price |
|---|---|---|
| NBN 100/20 | 1x Max Value 40GB 4G SIM | $139 per month |
| NBN 100/20 | 2x Max Value 40GB 4G SIMs | $179 per month |
| NBN 250 | 2x Future Now 220GB 5G SIMs | $279 per month |
If you still need a landline to go with your NBN plan, Aussie Broadband has three options:
If you're paying as you go, pricing is as follows:
To find out if you're eligible for an Aussie Broadband NBN plan, first check your address in our broadband search engine. If Aussie Broadband is listed in the search results, you can make the switch.
Once you've picked a plan that works for you and your family, you can place an order directly with Aussie Broadband. Aussie Broadband will help you to organise an installation date and time. You may still need to cancel your existing internet service with your previous provider after your Aussie Broadband service is ready.
If you already have an NBN connection at your place, the standard time frame is one to five business days, and you won't need a visit from a technician. If it's your first time getting connected to the NBN, this process can take up to 20 business days and a technician will need to make the initial setup.
Aussie Broadband can provide you with an NBN-ready modem, although you're free to bring your own compatible modem. You'll pay a minimum of $179 if you want to buy your modem through Aussie Broadband, plus shipping fees.
Another important thing to note: while installation is free for most customers, if you're located in a newly developed area with no existing telecommunications infrastructure, you may be charged a $300 New Development Fee by NBN Co.
Aussie Broadband offers NBN plans as fast as 1,000Mbps. You need to be on an FTTP or HFC NBN connection to order an NBN 1000 plan, however.
Aussie Broadband NBN plans all have unlimited data.
If you already have an NBN-ready modem, you can use it with any Aussie Broadband plan. If you don't, Aussie Broadband is able to sell you one when you sign up for a plan.
Since Aussie Broadband NBN plans are all contract-free, you can cancel your plan whenever you want with no early termination fees.
Aussie Broadband offers free upgrades to FTTP to customers on an FTTN or FTTC connection in eligible areas. To request an upgrade, FTTN customers needs to order an NBN 100 plan or better, while FTTC customers need to order an NBN 250 plan or better. Read more about the free FTTP upgrade process here.