Optus Plus Entertainer Superfast 5G

General
Offer available to credit approved customers. Available in selected areas. The Optus Fair Go Policy applies.

Serviceability: This plan is only available in limited areas of selected suburbs on the Optus 5G Network with the modem supplied by Optus. There may be technical or other reasons that affect your ability to access the service on the 5G network at your address. The service check is an indication that you are within a 5G serviceable area, it does not guarantee that your address is 5G serviceable. If you are unable to establish a 5G connection within the first 30 days, Optus reserves the right to:

• cancel your service contract with us; or
• offer an alternative home internet service.

We recommend that you position the Optus 5G modem close to a window to maximise signal strength.

The 5G Internet service uses the Optus 5G Network, and it needs to be used at the address provided during the service check. If at any time it’s detected that the Optus supplied modem has been (or is being) used at a different location other than that provided to Optus in the original service check (service address), Optus reserves the right to suspend or cancel your 5G Internet service.

Installation: You can self-install the 5G Internet Service. We recommend that you position the modem close to a window to maximise signal strength.

Equipment needs and Device Payment Plan: You need the Optus supplied 5G modem and an Optus SIM to use this service. The cost of this device is $468. However, Optus will cover the $468 cost of the device if you remain connected for 36 months on a Device Payment Plan (DPP). During the 36-month term of the DPP, your device payments will be reduced by a prorated, monthly credit over the term of the DPP (as set out in the table above).

You will need to remain on an eligible Optus 5G Internet plan for the term of your DPP. If you cancel your eligible plan or move to an ineligible plan before the expiry of your DPP, your DPP will be cancelled and you’ll need to pay out the remaining device payments in full, calculated as $13 x no. of months remaining on Device Payment Plan (Remaining Device Payment Fee), with any applicable device credits or discounts will be forfeited. This is subject to your Australian Consumer Law rights.

Speed: 5G coverage and speeds are variable on the Optus 5G Network. Your actual speed will depend on a number of factors including signal strength and proximity to the cell tower that you connect to, the presence of any obstructions between the modem and the cell tower, congestion, location and placement of the 5G modem in your house, distance from the Optus 5G tower, local conditions, hardware, software and general internet traffic.

In the event of an interruption to the Optus 5G Network service, your service may continue to operate on the Optus 4G Plus Network (if available) depending on the nature of the interruption. Learn more about 5G Internet speeds.

The Optus 50Mbps Satisfaction Guarantee: If at any time during the term of your eligible plan, you’re not satisfied that you are getting download speeds of at least 50Mbps, or you cannot receive a 5G signal at your service address, simply report the issue that you are having to us and we will investigate it. Optus reserves the right to independently test the speed of your connection to verify that you are receiving aconnection speed of less than 50Mbps. If it is within the terms of our 50Mbps Satisfaction Guarantee (Guarantee), we will confirm your eligibility to cancel your service and Device Payment Plan (DPP) under this Guarantee.

You must return the modem in good working order within 30 days of this confirmation of cancellation or you will be charged the remaining cost of your modem in one lump sum, calculated as $13 x number of months remaining on your DPP (Remaining Device Payment Fee). If you prefer to retain the modem, you can do so by paying out the Remaining Device Payment Fee.

This Guarantee does not affect your rights under any law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

If a failure with the service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the service.

Payment Information: You will be automatically charged via your selected credit, debit or charge card at the start of each payment cycle for recurring charges. By signing up to these plans, you are agreeing to the Optus automatic payment terms at optus.com.au/about/legal/automatic-payment-terms For further details visit optus.com.au/paymentsetup.

An electronic tax invoice will be provided after payment. We do not provide paper bills or invoices for these plans. You can view your Invoices and update your payment details at any time in My Optus app or by visiting MyAccount. As your payment method is required to be automatic payments in the form of direct debit from a credit, debit or charge card, there are no processing fees. For more info, go to optus.com.au/payments.

Minimum term and minimum total cost: New and existing customers can connect to the 5G Internet plan on a month-to-month contract. The minimum total cost for each month-to-month plan includes the total cost of the modem and one month of plan fee.

Minimum term and charging commence when your service is activated. Service activation occurs when the modem is delivered to your address or if in-store, when the modem is handed to you.

Cancellation fees: There are no plan cancellation fees. Customers who cancel their plan before expiry of the relevant DPP term just need to pay out the Remaining Device Payment Fee (calculated as $13 x number of months remaining on your DPP) and any credits or discounts will be forfeited. Customer will also need to pay all charges incurred up to the end of the billing cycle in which the service is cancelled (unless otherwise specified).

Relocating to a new address: If you are moving to an area where 5G Home Internet is not currently available, Optus will endeavour to provide available services within the new area and will cease providing the existing 5G Home Internet service.

Before relocating to a new address, you must contact us to perform a service qualification check to determine if 5G Internet is available at your new address. If your new address is not 5G serviceable, we will offer you an alternative broadband service. If you choose not to proceed with any alternative Optus home internet service offered, you must return the modem within 30 days in good working order, in order to cancel your Device Payment Plan. If the modem is not returned in good working order within 30 days, you will be required to pay the Remaining Device Payment Fee (if any).

Netflix

Optus SubHub is a platform for you to manage a selection of your paid subscriptions with ease by uniting them together in one place.

• The Optus Plus Entertainer Superfast 5G plan includes a Netflix Standard plan (available via Optus SubHub platform).
• Access to the Netflix service is provided to you by Netflix Australia Pty Ltd. The internet and other services and features included in the Optus Plus Entertainer Superfast 5G plan are provided by Optus
• To activate or link Netflix to SubHub, you will first need to set up a SubHub account via the SubHub platform using your MyAccount login credentials.
• To enjoy Netflix as part of your Optus Plus Entertainer Superfast 5G plan, Netflix must be activated via the SubHub platform or a tokenized link.
• If you already have an existing Netflix account, this will need to be linked to your Optus Plus Entertainer Superfast 5G plan when you activate Netflix as part of your plan. You will be asked to enter your Netflix login credentials to link your account. Netflix will continue to charge you separately for any existing Netflix account until it is linked to your Optus Plus Entertainer Superfast 5G plan. For any queries regarding the billing of your existing Netflix account by Netflix, please contact Netflix directly.
• If your existing Netflix account is billed through Apple, you will need to cancel your Apple billing arrangement to avoid being double billed for Netflix when you activate your 5G Internet Entertainer Superfast plan.
• Optus is not able to activate your SubHub account or Netflix on your behalf. Your personal subscriptions in SubHub can only be privately managed by you. Accordingly, it is your responsibility to ensure you activate and link your Netflix account to obtain the benefit of your 5G Internet Entertainer Superfast plan.
• The pricing benefit of the Netflix inclusion is not available to the customer until activation of your 5G service.
• If you activate your Netflix inclusion before your 5G service is active, you will be separately charged for Netflix by Optus until activation of your 5G service.
• Netflix content is not viewed via the SubHub platform. Customers will need to log in and use Netflix on their device.
• Currently, customers who buy more than one internet plan which include Netflix (whether it is with an nbn or 5G internet service) will only receive the benefit of one (1) Netflix Standard plan. If Optus is made aware that you’ve purchased more than one internet plan with Optus which includes Netflix, we will contact you to discuss your options and/or to help ensure you’re on the right plans.
• If you cancel your Optus Plus Entertainer Superfast 5G plan and you:
• still have still have a SubHub account connected to an Optus Service (e.g., an Optus mobile service or you transfer to another Optus internet plan), then your Netflix account will not be automatically cancelled. Rather, Optus will commence billing you for your Netflix account separately at the current retail price unless you cancel Netflix in SubHub; or
• have no other Optus Service connected to SubHub, then:
• For customers that were previously Netflix members, Netflix will automatically resume charging the payment method that they have on file for you once your Internet Entertainer Superfast offer ends. If you wish to review the details of your Netflix account, please visit the ‘Account’ page on the Netflix website.
• For customers that were not previously Netflix members, your Netflix account will be placed on hold unless you transfer your billing arrangements to Netflix or another third party provider.

Optus SubHub: Available to Optus Consumer and Business customers with an eligible Optus service (excludes Prepaid). Visit SubHub platform to check eligibility. Access to the SubHub platform requires you to be verified as the Optus account holder via your Optus MyAccount log in. Limit one SubHub account per Optus account.

• Content Services: Content Service subscriptions must be purchased through the SubHub platform. For available Content Services visit the SubHub platform. Content Services are subject to change. Content Services are provided by third parties on their customer terms -contact relevant Content Service provider for access requirements and applicable terms. The Optus Account holder is responsible for arranging access to available content services and must comply with applicable content service terms.
• Account: Optus provides account management services for selected Content Services, with subscription changes payable to Optus via your nominated Optus account. Subscriptions auto renew monthly in advance, unless cancelled. If there are no eligible services on an Optus account or you haven’t paid your Optus account on time, access to the SubHub platform will be limited and all Content Service subscriptions will end at their next renewal date. To continue accessing Content Services subscriptions you will need to change your chosen payment method with the relevant Content Service providers.