Basic Internet Only Plan
Available on all nbn® Fixed Line connections
nbn® Basic II
If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee for plans that come with modem. T&Cs apply.
Offer Ends: 30 November 2026
Plan Details
Service availability
Service not available to all areas, homes or customers. The type of service offered may need further qualification checks to determine what’s available at your location. Actual FTTB/FTTC/FTTN speeds confirmed after connection. Fixed Wireless comes with Standard Evening Speed and typical speeds will be lower. Typical evening speeds experienced may be lower due to various factors including your in-home setup and wiring.
NBN Plan Features
Internet Only
This is an internet only service which does not include a phone line. You will not be able to make or receive calls (including emergency 000 calls), or support a lift or medical or security alarm which relies on a phone line to operate.
BYO Modem
You are required to bring your own compatible modem or purchase a modem from Telstra. The Telstra Smart Modem 4 is available for purchase for $240 with free delivery. It comes with 4G backup and gives customers access to more speed on more devices in more corners of the home. It includes the newest Wi-fi 6 technology which is paired with innovative software that helps improve the speed of the Wi-fi delivered to devices.
nbn satisfaction guarantee
If you’re not happy with your nbn service, let Telstra know within 30 days of connecting and if they can't fix it, you can cancel your nbn services without penalty. First time Telstra on nbn connections only.
Telstra Plus™
Customers who join Telstra Plus will have access to exciting membership benefits such as discounted tickets, entertainment extras on us and VIP services. The benefits you will have access to are based on your membership tier. You will be rewarded with points based on your account spend every month. You will get 10 points for every $1 of eligible spend. The points can be redeemed on the Telstra Plus Rewards Store on a range of rewards.
Things you need to know:
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds.
Find out more about speeds for Telstra customers on the nbn network & Opticomm access network with Telstra.
Plan prices: Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
High speeds: We’re still calculating typical busy period upload speeds 7pm-11pm on this plan - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. Plan avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) Opticomm key facts sheet (PDF, 39.8KB)
Service Availability: Services not available to all areas or premises.
Medical security alarms, lift phones and fire indicator panels: If you have a back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the nbn network or the Opticomm access network and identify what alternatives are available.
nbn® New Development Charge:If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
Promo codes:To redeem a code, choose your product or plan and add it to your cart to start the checkout process. Apply the code when you’re reviewing your cart, under the heading ‘Promo code’. You have three attempts to add. If you exceed this, the code will be invalid. Once you’ve added the code, your cart will display the discounted price.
Full Cost Breakdown
| Description | Upfront | Monthly | |
|---|---|---|---|
| Plan | Telstra Basic Internet Only Plan | - | $89.00 |
| Modem | BYO Modem: $0 upfront | - | - |
| Deal |
Get 50% off for 4 months:
Get 50% off all internet plans for 4 months. Offer for new services, ends 30 November. 50% off nbn® and 5G Home Internet plans. Monthly discount may end early if you change plans. 5G plans available in select areas and to eligible customers only. Limited number of services available per postcode. If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee for plans that come with modem. T&Cs apply. |
- | 4 x -$44.50 |
| Total | - | $89.00 | |
| Min. total cost $44.50 for first month | |||
Modem/Router Options
Telstra Awards
Best Mobile Broadband Provider Everyday Use 2023
Australia's biggest telco provider has offered a number of great mobile broadband plans for all data appetites and is certainly worth considering for anyone looking for the convenience that mobile broadband offers.
Sustainable Internet Provider of the Year 2023
Telstra is one of Australia's most accountable organisations in regards to setting and meeting climate change targets, and is delivering impactful sustainable change within its own business and its supply chain. Already carbon neutral, Telstra is on its way to significantly reducing its absolute emissions with projects including energy efficiency, renewable energy, greater use of recycled materials, reforestation and supporting its supply chain partners to decarbonise as well.
Best Mobile Broadband Provider Everyday Use 2022
Australia's biggest telco provider has offered a number of great mobile broadband plans for all data appetites and is certainly worth considering for anyone looking for the convenience that mobile broadband offers.
More About Telstra
Why Telstra?
If you're ready to jump to a new broadband plan - and only the best will do - there's a reason why Telstra is still Australia's biggest telco. Telstra isn't usually the best option for more budget-conscious customers, but if you're after quality, reliability and speed, Telstra has plenty of offer with a wide range of NBN and mobile broadband plans.
Types of Telstra plans
NBN
If you're after a Telstra NBN plan, you can pick from six speed tiers: NBN 25, NBN 50, NBN 100, NBN 500, NBN 750, and NBN 1000. Just be aware that NBN 500 plans are only available to addresses that have an FTTP or HFC connection type.
That being said, most FTTN and FTTC addresses can now request a free upgrade to FTTP by ordering an NBN 500 plan or faster, through an eligible provider like Telstra. Read more about the free upgrade process here.
Telstra offers two types of NBN plans: "Upfront" and "internet-only".
Upfront plans include a modem and 4G backup, and are bundled with a home phone landline at no extra cost, with unlimited calls to standard Australian mobiles and landlines.
Internet-only plans, like the name suggests, only give you internet. You don't get the modem, 4G backup, or phone calls, but as such, they are cheaper. Telstra will still sell you a modem if you buy an internet-only plan and want one, but it won't have 4G backup.
Telstra's NBN plans are as follows:
Be aware that if you leave a Telstra Upfront NBN plan within the first 24 months, you'll need to return your modem or pay a hardware fee.
Mobile broadband
Telstra also has a small range of mobile broadband plans. These can be purchased as a SIM-only option or paired with a portable modem.
How to switch to Telstra
To find out if you're eligible for a Telstra NBN plan, first check your address in our broadband search engine. If your home is covered by Telstra, all available plans will be listed in the search results.
Decide on the right plan for you, click the Go To Site button and follow the prompts. The Telstra team will help you to organise an installation date and time, plus take care of transferring your home phone number to your new account, where possible.
If you already have an NBN connection with another provider, that's no problem - simply follow the same steps as above. However, since you've already got NBN, you won't need a technician to visit your home or office. Instead, Telstra will be able to simply activate your new NBN service. In most cases, your new plan should be live within a day. Be sure to check that your old NBN plan has been cancelled with your previous provider after your Telstra service is live.
Another important thing to note: while having your premise connected to the NBN is free for most customers (excluding the upfront costs you may need to pay when signing up for a plan), if you're located in a newly developed area with no existing telecommunications infrastructure, you may be charged a $300 New Development Fee by NBN Co.
Telstra FAQ
How fast are Telstra's NBN plans?
Telstra sells plans configured on six speed tiers: NBN 25, NBN 50, NBN 100, NBN 500, NBN 750, and NBN 1000. You can find more information on NBN speeds here.
Do I need to buy a new modem to sign up to Telstra?
Telstra's Upfront NBN includes a modem at no extra cost, but there are also cheaper internet-only plans that let you bring your own modem if you have one you like.
What happens if I want to cancel my Telstra NBN plan?
Telstra's NBN plans are now all no-contract. However, if you're on an Upfront NBN plan, you'll need to return your modem if you leave within the first 24 months or a pay a non-return fee.
Do Telstra's internet plans include calls?
Telstra's Upfront NBN plans all include unlimited standard local, national, and mobile calls. Telstra's internet-only and mobile broadband plans do not include calls.
